I received an email from Cathy, who sits next to Nick, asking me to vote on whether I agreed with Lucy being George's deputy. She said in the email that the team had not been consulted and nobody else had been given the opportunity to apply. There were three voting buttons: Fair, Not Fair and Couldn't Give A Shit. Cathy said that she was going to re-arrange the team meeting for Friday so we could discuss the results. I was pleased as I'd be back from my sickness leave by Friday. I saw Jess vote for "Not Fair", which surprised me, as she's such a good friend of Lucy's.
Fortunately, I was able to give the decision plenty of thought because I didn't need to listen to what my customer was saying. He had launched into a very long story about why he'd come to have so much cash in the house when he'd been burgled, but only the Claims team needed to know that sort of information. I didn't. I tried to vote "Fair" but for some reason, the voting button didn't work, so I just mouthed "Fair" at Cathy when she looked over at me. I didn't see her write it down but I expect she would when she'd finished reading the BBC News.
When I realised my customer had stopped speaking, I told him I had to transfer him to the claims department and confirmed he'd need to repeat it all to them. He said "You're a total brick," which was really nice of him. It makes the job worthwhile when someone appreciates your efforts.